Life in Our Home
Total Care consists of six individual units across the home, all on one site. Each unit has its own identity with a purpose to provide tailored, focused care by a dedicated team of specialised nursing and care staff specific to the complex needs of the residents.
A resident-led service
Total Care provides a service which is resident led, and strengths based. The opinions, thoughts and concerns of the residents and their families are used to direct the services provided. Total Care involves residents and families to inform care plans, catering and activity plans, what works well, and what can be improved or done differently. The opportunity to contribute in such a way is provided through resident meetings, satisfaction surveys, a suggestion box, a complaints procedure or simply through conversation.
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Catering
All main meals are ordered through the staff attached to the relevant suite or unit on the preceding day using varying menus that provide a good choice. Individual menus for each day are displayed in each suite and on reception.
Breakfast
Breakfast is served from 08:30 to 09:30 daily. There is a wide choice which includes fruit, porridge, toast and preserves, cereals, and a cooked option for breakfast. Residents who wish to enjoy a lie-in can enjoy cereal and toast whenever they wish.
Lunch
Lunch is served 12.30 until 13.15 and usually consists of a choice of a light meal followed by a selection of desserts and fruit.
Evening meal
The evening meal is served from 17:30, is the main meal of the day and comprises a choice of two main dishes and a dessert.
Beverages
A wide range of hot and cold drinks are available. These are served in each suite mid-morning, mid-afternoon and evening. Drinks are available on request at any time of day or night.
Visitors' Meals
Any visitor who would like a snack, sandwich or a full meal is welcome to make use of our catering facilities. All requirements can be booked through reception the preceding day for a small charge.
Celebrations
A buffet service is available to cater for any occasion. The service is available to residents and visitors up to maximum of 25 people at an additional charge and with seven days notice.
Reception
Reception is open from 08:30 until 20:30 every weekday and from 09:00 to 18:00 at weekend. The reception team welcome all visitors to Total Care and will help with any information or queries that occur. Whilst visiting times are open, reception maintains a record of visitors on arrival and departure in order to maintain security. Visiting outside reception hours is facilitated by the use of a night bell at the front door.
Home Services
The Home Services team are vital in maintaining the high standards of cleanliness throughout Total Care. Each suite has its own team of Housekeepers who carry out general housekeeping duties and any special cleaning needs or requests on a daily basis. The Home Service Manager will make a personal introduction within a few days of a resident’s admission so that clients are comfortable and aware of the staff around them.
Laundry
The laundry ensures the daily washing and drying of all linen throughout Total Care including resident’s clothes and bed linen. Laundry staff work throughout the day from early morning until evening with the Home Service Manager available for information or queries until 16:00 each day. To help keep track of resident’s clothing, Total Care provides a labelling service where required. Residents clothing are washed on an individual basis.
